A Survey Funnel is a special type of funnel that uses a short, engaging survey to learn more about your website visitors and personalize their experience.
This way, you can separate your visitors into different groups and send them tailored messages and offers based on their specific characteristics or needs.
This type of funnel is often used to segment visitors, personalize their experience, and ultimately lead them to a product, service, or solution that best matches their responses.1
Visual Representation:
Purpose:
The main purpose of a survey funnel is to make the experience for visitors more interactive and personalized, which can help increase the chances of them taking a desired action, like buying something.
By kicking off their visit with a survey, marketers can quickly determine what each visitor wants and show them options that fit their needs right away, making the website more effective for selling.
This method also helps gather a list of potential customers and useful information about what they like or need.2
Key Components:
- Interactive Survey: The core element that engages visitors and collects their preferences.
- Customized Content: Content, offers, or products tailored to the interests of different visitor segments.
- Data Analytics: Tools and software to analyze survey responses and track user behavior on the website.
- Follow-up Mechanism: A system to continue engagement with visitors post-survey, often through email marketing or targeted ads.3
How Survey Funnel Works:
Here’s a breakdown of how it works:
- Engagement: The visitor is presented with a survey or quiz on the website.
- Segmentation: Based on the visitor’s answers, they are segmented into different categories. This can be based on their needs, interests, pain points, or any other criteria relevant to the business.
- Personalization: The content, offers, or recommendations presented to the visitor are then personalized based on their segment. This could be a specific product recommendation, a piece of content, or a particular service offer.
- Conversion: The personalized experience aims to be more relevant and engaging to the visitor, thereby increasing the chances of them taking a desired action, such as making a purchase, signing up for a newsletter, or contacting the business.
Usage:
Survey funnels are used by businesses from all fields who want to give their website visitors a customized experience.
They’re especially useful for online stores, companies providing services, and highly competitive businesses.
Understanding and meeting each visitor’s unique needs can make a big difference in getting more people to take action, like making a purchase.
Example:
An online fitness coaching platform uses a survey funnel to offer personalized training programs.
New visitors are prompted to complete a survey about their fitness goals, preferred workout style, and dietary restrictions.
Based on the responses, they are directed to specific programs that align with their goals, such as weight loss, muscle building, or general wellness.
This targeted approach results in higher engagement and subscription rates.
Related Terms:
References:
1. Ackerson, M., & Name. (2023, August 15). What is a survey funnel?. AutoGrow. https://www.autogrow.co/what-is-a-survey-funnel/
2. Brunson, R. (2022). Dotcom Secrets: The Underground Playbook for Growing Your Company Online with Sales Funnels. United States: Hay House. https://www.amazon.com/Dotcom-Secrets-Underground-Playbook-Growing/dp/B08B9ZHVVG/
3. Survey funnel: MV3 marketing & advertising experts. MV3 Marketing. (2020, June 25). https://www.mv3marketing.com/survey-funnel/
